At RichwayIndia.org, we aim to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.

1. Eligibility for Returns

You may request a return if the following conditions are met:

• The request is made within 24 Hours of delivery.
• The product is unused, unwashed, and in its original condition with tags and packaging intact.
• The product is not listed under non-returnable items (see Section 6).

2. Return Process

2.1. Initiating a Return

To initiate a return, follow these steps:

1. Contact our support team at support@richwayindia.org .
2. Provide your order ID, product details, and reason for the return.
3. Our team will guide you through the return process and provide a return authorization if eligible.

2.2. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
• We recommend using a trackable shipping service to ensure your returned item reaches us safely.

3. Refund Process

3.1. Refund Eligibility

Refunds will be processed once the returned item has been received and inspected by our team. Eligible refunds will be issued to the original payment method.

3.2. Refund Timeline

• Refunds are typically processed within  5-10 business days after the return is approved.
• Depending on your payment provider, additional processing time may apply.

4. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you wish to exchange a product, please contact us at support@richwayindia.org with the necessary details.

5. Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers)
• Personal care products (e.g., cosmetics, skincare items) that have been opened or used
• Customized or personalized products
• Items marked as final sale or non-returnable on the product page

6. Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 24 Hours of delivery. Provide photos of the damage or defect, and we will arrange for a replacement or refund at no additional cost.

7. Cancellation Policy

7.1. Order Cancellation by Customer

• Orders can be canceled within 24 hours of placement if they have not yet been shipped.
• Refunds for canceled orders will be issued to the original payment method.

7.2. Order Cancellation by Us

We reserve the right to cancel orders due to:

• Stock unavailability
• Payment issues
• Errors in product information

Customers will be notified promptly, and refunds will be processed in such cases.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please reach out to us at:

RichwayIndia.org  
Email: support@richwayindia.org